1. Who We Are
Simple Office Tools (“we”, “us”). Email: joe@simpleofficetools.co.nz.
Merchant of Record: Payments are processed by Paddle (Paddle.com), which acts as our merchant of record and processes purchases as an independent controller.
2. What We Collect
- Account & purchase details: name, email, company, billing country, order ID, and tax details (handled by Paddle; we receive limited information required for fulfilment/support).
- Licence & activation data: licence key/ID, activation/deactivation timestamps, plan/seat count, and device metadata necessary to manage seats (e.g., a hashed device identifier, OS version, app version, IP-derived country for tax/compliance). We do not store raw MAC addresses.
- Diagnostics (optional): crash reports and basic telemetry (e.g., error codes, performance metrics, feature usage). If enabled, you can opt out in Settings.
- Support communications: messages you send us (email or in-app forms) and related attachments.
3. How We Use Data
- Provide, secure, and maintain the app and your licence.
- Process purchases, renewals, and invoicing via Paddle.
- Detect and prevent fraud or licence abuse.
- Troubleshoot, improve performance, and plan features (for diagnostics if enabled).
- Provide customer support and communicate important changes.
- Comply with legal, tax, and accounting obligations.
4. Legal Bases (EEA/UK)
We rely on: performance of a contract (to supply the app); legitimate interests (security, licence management, product improvement); consent (where required, e.g., optional telemetry); and legal obligation (tax/records).
6. International Transfers
We may transfer or store data outside your country. Where required, we use lawful mechanisms (e.g., EU Standard Contractual Clauses) and take appropriate safeguards.
7. Retention
- Licence & purchase records: for the life of your account plus up to 7 years (tax/records).
- Diagnostics: typically 90 days unless needed longer for security/investigation.
- Support communications: up to 24 months after closure.
We delete or anonymise data when it is no longer needed.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, port, or object/restrict processing, and to withdraw consent (for telemetry). You can also lodge a complaint with your local data authority (e.g., NZ Privacy Commissioner, EU/UK supervisory authorities). To exercise rights, email joe@simpleofficetools.co.nz.
9. Security
We use technical and organisational measures appropriate to the risk, including encryption in transit and access controls. No system is 100% secure.
10. Children
The app is not intended for children under 16. We do not knowingly collect their data.
11. Changes
We may update this Notice; material changes will be highlighted on our site. Continued use indicates acceptance.
12. Contact
Privacy questions: joe@simpleofficetools.co.nz. For billing matters, include your Paddle order number.