1. Scope & Merchant of Record
This policy covers purchases of Simple Office Tools made through Paddle. For billing questions, please include your Paddle order number (PO... or txn_...).
2. Money-Back Windows
- New purchases: If the app does not work as described for you, you may request a refund within 14 days of purchase.
- Renewals: You may request a refund within 7 days of renewal if you did not intend to renew or the app was not used after renewal (we may ask you to deactivate the licence).
Prefer to troubleshoot? Many issues can be resolved quickly. Contact support and we'll work with you.
3. How to Request a Refund
Email joe@simpleofficetools.co.nz with:
- Your Paddle order number
- Purchase email and date
- A brief reason for the request (helps us improve)
If eligible, we'll initiate the refund via Paddle and confirm by email.
4. Eligibility & Non-Refundable Cases
- Requests made outside the windows above (unless required by law)
- Evidence of licence abuse or excessive seat transfers
- Volume or enterprise orders (for example more than 20 seats) after delivery, unless your contract states otherwise
- Bank or FX fees, currency fluctuations, or charges not controlled by us
5. Subscriptions & Cancellations
Cancelling stops future renewals. Unless stated otherwise, we do not provide pro-rated refunds for unused time after the applicable refund window.
6. Refund Processing
Approved refunds are sent back to the original payment method. Your bank or payment provider controls when funds appear (this can take several business days).
7. Statutory Rights
Nothing in this policy limits rights that cannot be excluded by law (for example the New Zealand Consumer Guarantees Act or EU/UK consumer rights for digital content). Where such rights apply, we will honour them.
8. Contact
Questions or refund requests: joe@simpleofficetools.co.nz. Include your Paddle order number for faster processing.